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Wowowowow. I have never experienced such great customer care until now. Its my first time every getting laser hair removal and I had tons of questions. Luckily the reception, Kanani, was so helpful. She answered all my questions promptly. She obviously was very knowledgable about the product. As for the procedure, the staff was very nice. Its a clean and sterile facility. I will be returning to this location again soon! Highly recommend this place for their helpful staff and clean facility.